FAQs
Frequently Asked Questions
TREAT INFORMATION
Q: Can you ship treats outside of Texas?
A: Currently, we can only sell and ship our treats to residents of the state of Texas. We’re committed to ensuring the highest quality and safety for our customers, and this policy helps us maintain that standard. However, we plan to expand our shipping capabilities to other states in the near future! If you have any questions or need assistance, please feel free to reach out!
Q: What ingredients do you use in your treats?
A: At The Hippie Howl, we prioritize your dog’s health and happiness. Our treats are made with wholesome all-natural ingredients like:
- Whole Wheat Fruits (like pumpkin, apples, and bananas)
- Vegetables (including sweet potatoes and carrots)
- SuperFood Powders (including beet root, strawberry, carob, and turmeric)
- Healthy fats (such as coconut oil)
- No artificial preservatives, colors, or flavors
Q: How should I store your dog treats?
A: To keep your dog treats fresh and flavorful, we recommend storing them in a tightly sealed container. For optimal freshness, keep them in the refrigerator, where they will last for 2 to 3 weeks. If you’d like to extend their shelf life, you can also freeze the treats, which will keep them good for 2 to 4 months. Please note that some treats may have a shorter shelf life, so it’s best to follow the storage instructions on the treat packaging. If you have any questions about specific treats, feel free to reach out!
Q: Are your treats lab tested?
A: Yes! At The Hippie Howl, we prioritize the health and safety of your furbabies. All of our treats are produced using high-quality, organic ingredients and are tested for safety and quality. We ensure that our products meet stringent standards to provide you with peace of mind. If you have any specific questions about our testing process or ingredients, don’t hesitate to reach out!
Q: What should I do if my dog has a food allergy?
A: If your dog has a food allergy, we recommend consulting with your veterinarian before ordering any treats. At The Hippie Howl, we’re happy to provide detailed ingredient information to help you make an informed decision. Please feel free to contact us with any specific questions about our treats, and we’ll do our best to assist you in finding the right options for your furbaby.
CUSTOM ORDERS
Q: Do you offer custom orders for treats?
A: Yes, we do offer custom orders for our treats! If you have specific requests or dietary needs, please email us to discuss your custom order. We’re happy to work with you to create the perfect treats for your furbaby!
Q: Can I customize bandanas or bows for my dog?
A: Currently, we do not offer custom orders for bandanas or bows. However, we have a variety of fun and stylish options available in our collection! If you have any specific questions or need assistance finding the perfect accessory for your pup, please feel free to reach out!
PICK UP & DELIVERY
Q: Do you offer local delivery or pick-up?
A: Yes! We offer local delivery and pick-up options within a 30-mile radius. If you’re in our delivery area, you can enjoy the convenience of having our treats brought right to your door. For pick-up, just place your order online and choose the pick-up option at checkout. If you have any questions about delivery times or locations, feel free to reach out!